Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

GDPR Compliant
Data Protected
Auto-Delete

Last updated: December 15, 2024

1. Information We Collect

Personal Information

  • • Email address (for account creation and notifications)
  • • Name and profile information (optional)
  • • Payment information (processed securely by third-party providers)
  • • Usage data and analytics

File Information

  • • Files uploaded for conversion (temporarily stored)
  • • File metadata (size, type, conversion settings)
  • • Processing logs (for service improvement)

2. How We Use Your Information

Service Delivery

  • • Process your file conversions
  • • Provide customer support
  • • Send service notifications
  • • Maintain account security

Improvement

  • • Analyze usage patterns
  • • Improve our algorithms
  • • Develop new features
  • • Optimize performance

3. Data Protection & Security

Encryption

All data encrypted in transit and at rest using AES-256

Auto-Delete

Files automatically deleted after 24 hours

Secure Servers

ISO 27001 certified data centers

4. Your Rights

Access & Control

  • • Request access to your data
  • • Update or correct information
  • • Delete your account
  • • Export your data

Privacy Controls

  • • Opt-out of analytics
  • • Manage email preferences
  • • Request data portability
  • • File privacy complaints

5. Cookies & Tracking

We use cookies and similar technologies to:

Essential Cookies

  • • Authentication and security
  • • Session management
  • • Site functionality

Analytics Cookies

  • • Usage statistics
  • • Performance monitoring
  • • Feature optimization

6. Third-Party Services

Payment Processing

Stripe and PayPal for secure payment processing

Analytics

Google Analytics for usage insights (anonymized)

Cloud Storage

AWS and Azure for temporary file processing

7. Data Retention

24 Hours

Uploaded files deleted automatically

30 Days

Processing logs retained for debugging

Account Lifetime

Profile data kept until account deletion

8. International Transfers

Your data may be processed in countries other than your own. We ensure adequate protection through:

  • • Standard Contractual Clauses (SCCs)
  • • Adequacy decisions by relevant authorities
  • • Privacy Shield and similar frameworks
  • • Data localization where required

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • • Email notification to registered users
  • • Prominent notice on our website
  • • In-app notifications
  • • Updated "Last Modified" date

Have Privacy Questions?

Contact our Data Protection Officer for any privacy-related inquiries

Contact Information

Email
privacy@aifileconverter.com
Address
123 Tech Street, Suite 100
San Francisco, CA 94107
Phone
+1 (555) 123

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Data Protection Compliance

GDPR
EU Compliant
CCPA
California Privacy
SOC 2
Security Certified
ISO 27001
Information Security